KEPUASAN ORANG TUA TERHADAP PELAYANAN KEPERAWATAN DI RUANG PERINATOLOGI

  • Erna Julianti Akper Pangkalpinang
  • Fajar Tri Waluyanti Fakultas Ilmu Keperawatan, Universitas Indonesia
  • Allenidekania Allenidekania Fakultas Ilmu Keperawatan, Universitas Indonesia
Keywords: Pelaksanaan perawatan, Kepuasan orang tua, bayi prematur

Abstract

Kepuasan orang tua bayi prematur sangat penting sebagai salah satu langkah dasar dalam menentukan kualitas pelayanan keperawatan.  Penelitian ini bertujuan untuk mengidentifikasi gambaran kepuasan orang tua terhadap pelayanna keperawatan bayi prematur di ruang perinatologi Rumah Sakit Jakarta. Teknik consecutive sampling dilakukan untuk memilih 59 orang tua bayi prematur. Analisis menggunakan distribusi mean dan standar deviasi. Hasil penelitian rata-rata kepuasan orang tua sebesar 280,07 dan domain kepuasan yang paling tinggi adalah pelayanan dan perawatan . Bagi pelayanan keperawatan dapat menjadi evaluasi terhadap kinerja perawat untuk meningkatkan kualitas perawatan bayi prematur serta kepuasan orang tua.

References

Russell, G., Sawyer, A., Rabe, H., Abbott, J., Gyte, G., Duley, L., & Ayers, S. (2014). Parents' views on care of their very premature babies in neonatal intensive care units: A qualitative study. BMC Pediatrics, 14, 230. doi:http://dx.doi.org/10.1186/1471-2431-14-230.
Bastani, F., Abadi, T. A., & Haghani, H. (2015). Effect of family-centered care on improving parental satisfaction and reducing readmission among premature infants: A randomized controlled trial. Journal Of Clinical & Diagnostic Research, 9(1), 4-8. doi:10.7860/JCDR/2015/10356.5444.
Conner, J. M., & Nelson, E. C. (1999). Neonatal intensive care: Satisfaction measured from a parent's perspective. Pediatrics, 103(1), 336-349.
Bruns, D., & Klein, S. (2005). An evaluation of family-centered care in a Level III NICU. Infants & Young Children: An Interdisciplinary Journal of Early Childhood Intervention, 18(3), 222-233 12p.
Lotour, J.M., Duivenvoorden, H.J., Hazelzet, J. A., & vanGoudoever, J. B. (2012). Development and validation of a neonatal intensive care parent satification instrument. Pediatric Critical Care Medical, 13 (5). doi:10.1097/pcc.0b0138238b80a.
Russell, G., Sawyer, A., Rabe, H., Abbott, J., Gyte, G., Duley, L., & Ayers, S. (2014). Parents' views on care of their very premature babies in neonatal intensive care units: A qualitative study. BMC Pediatrics, 14, 230. doi:http://dx.doi.org/10.1186/1471-2431-14-230.
Salehi, Z., Nouri, J. M., Khademolhoseyni, M., & Ebadi, A. (2014). Studying the effect of education and implementation of Evidence-Based Nursing Guidelines on parents’ satisfaction in NICU. Journal of Applied Environmental and Biological Sciences, 4(8), 176-82.
Sawyer, A., Rabe, H., Abbott, J., Gyte, G., Duley, L., & Ayers, S. (2013). Parents' experiences and satisfaction with care during the birth of their very preterm baby: A qualitative study. BJOG: An International Journal of Obstetrics & Gynaecology, 120(5), 637-643. DOI: 10.1111/1471-0528.12104
Blencowe, H., Cousens, S., Chou, D., Oestergaard, M., Say, L., Moller, A.B., ..., Lawn, J. (2013). Born Too Soon: The global epidemiology of 15 million preterm births. Reproductive Health, 10(Suppl 1):S2. doi:10.1186/17424755-10-S1-S2.
Blencowe, H., Cousens, S., Oestergaard, M., Chou, D., Moller, A., Narwal, R., & ... Lawn, J. (2012). National, regional, and worldwide estimates of preterm birth rates in the year 2010 with time trends since 1990 for selected countries: a systematic analysis and implications. Lancet, 379 North American Edition, 2162-2172 11p.
WHO. (2014). Preterm birth. Geneva: WHO
Published
31-12-2018